Bring guests back, and know which ones are worth the most
Every guest gets a profile and a loyalty tier, and automations send the right email at the right moment: after check-out, when a booking is abandoned, on a birthday or when a regular hasn’t been back. On Advanced and Enterprise plans.
How it earns you more
An abandoned booking gets a follow-up email while the guest still wants the room.
Guests who haven’t stayed in a while are invited back without anyone remembering to do it.
Your best guests move up loyalty tiers and can see their own prices, so they book with you, not an OTA.
Included in Advanced and Enterprise plans. Compare plans.
Bring guests back without lifting a finger
Build automations by dragging steps into place: a guest checks out, signs up, abandons a booking or has a birthday, and LodgeRev waits, checks a condition and sends the right email, designed with AI and tracked to the click.
- Triggers that follow the stay
Sign-up, arrival, check-in, check-out, abandoned and cancelled bookings, plus spend reached, lapsed guests, birthdays and loyalty tier changes.
- Wait, branch, email, tag
Wait a few days, split on a Yes/No condition, send an email, add a tag or create a lead for your sales team.
- Emails designed with Studio
Describe the email and Studio, our AI designer, lays it out in your brand with the guest’s name and stay filled in.
- Delivered, opened, clicked
Every email’s delivery, opens and clicks, with unsubscribe links and marketing consent built in. Addresses that bounce for good are left out next time.
Know your best guests and reward them
Every guest gets a profile with what they’ve spent at each branch. Group them into segments, give them one loyalty tier across all your properties, and aim each automation at the guests it’s for.
- Guest profiles
Stays, spend and branches for every guest, kept up to date as they book.
- Loyalty tiers
Guests move up tiers automatically as they spend more, and a tier can carry its own booking prices.
- Segments & tags
Group guests by what they do, and add tags from automations.
What can start an automation?
A guest signing up, arriving, checking in or checking out, an abandoned or cancelled booking, a guest reaching a spend amount, not staying for a number of days, a birthday, or a new loyalty tier. With the restaurant POS, orders and wallet top-ups too.
How are the emails sent and paid for?
Through our mail server with email credits (10,000 a month on Advanced), or through your own mail server for free. Every email carries an unsubscribe link, and you see whether it was delivered, opened or clicked.
Which plans include the CRM?
Advanced and Enterprise. Guest profiles, segments, loyalty tiers and the automations all come together.
Ready to grow direct bookings?
See LodgeRev on your own property.
Book a demo and we'll show you LodgeRev with your rooms and prices. When you switch, we help you bring your data across and train your team.
Free staff training on every plan · Data migration from your old system